Our Most Frequently Asked Questions
Our normal business hours are Monday through Friday 6:00am to 6:00pm Mountain Standard Time. However, you can order online, anytime! Our website is open 24/7.
Placing your order online allows you to easily see your order status, receive tracking information, and be able to review your order history. It also allows for faster ordering in the future. Orders placed over the phone are handled by one of our Sales Team Members with ongoing communication being handled by phone and email, not accessible through our website.
Most orders ship within 1-2 days, depending on the item and quantity. After you place your order, you will receive an e-mail order confirmation of your order which will include any special information regarding shipping. As soon as the order ships, you will receive another email with the tracking information, allowing you to follow the shipment.
Definitely! Our website has the majority of products we sell listed, but we do have access to many more products and solutions. Feel free to contact us, and we’ll be happy to help you!
Here at PSSAV, we offer several options
- Start a Live Chat right now by selecting the blue bubble at the bottom of your screen.
- Email one of our Sales Team Members at [email protected]
- Call one of our Sales Team Members at 888-525-6696
Payments to PSSAV are processed through PayPal, whether paying by Credit Card or using your PayPal account. You do not need to have a PayPal account to complete your purchase, and will be able to check out as a Guest using a credit card from any major provider (Visa, MaserCard, AMEX, Discover).
If paying by Wire Transfer, or if you are a business/government entity and wish to apply for credit terms, please reach out to one of our sales people at 1-888-525-6696 for more information.
Learn more about our Payment Options.
If you live or the merchandise is being shipped to a state or municipality where the government requires that tax be charged on internet purchases, you may be charged sales tax in accordance with the law. Please read our Terms and Conditions or contact us for more specific information.
Because of our rapid processing speed, there is a very short window to make changes to or cancel your order. If you discover you ordered the wrong product, need to add an item, expedite your shipping or make any other changes, please call our Online Orders department at 888-525-6696 x288 or email [email protected] as soon as possible so that we may assist you. If your order has already shipped, we will still be happy to help you make the necessary changes needed, provided it falls within our Return Policy.
We ship your products according to your order instructions. Orders marked “Ground” will ship via UPS or FedEx. If you need your order sooner, please select one of our expedited shipping methods (at an additional cost) when checking out. Orders for large items, such as screens, may need to ship via a Freight Service. In these cases, one of our Sales Team Members will be in touch with you to confirm the delivery details.
You can find more information by reviewing our Shipping Policy
First you will want to make sure you have your paperwork handy to expedite the process. Information needed is billing name, date of order, item number and a purchase order number if you used one.
Then you can contact Customer Service in a number of ways:
- Call our Online Orders department at 888-525-6696 x217 and request a Return Authorization number.
- Email us at [email protected]