Policies below apply to orders placed with PSSAV, Projector Superstore, and other affiliated sites.
The Customer Service Department at PSSAV can be contacted directly through our toll-free number, 1-888-525-6696. Contact our Customer Service Department to obtain an RMA number, ask questions about the information below, or to obtain help with a freight discrepancy.
At PSSAV, our goal is to ensure your total satisfaction with your purchase. If you are not satisfied with your purchase, you can return it to PSSAV within 30 days of the purchase date. Restock fees may apply. Details and some exceptions are detailed below.
Claims for missing items, or items damaged in transit, must be received within 5 business days of receipt of merchandise. Some restrictions apply.
Requests to research a Freight Discrepancy must be made within 10 days from the invoice date. If they are requested past 10 days, we will be unable to honor your request. Some carriers limit the time we can report a Freight Claim to them; therefore, some freight issues may have additional time restrictions.
When reporting a discrepancy, you must include the following information:
When returned, a technician will check the product(s) and note its condition.
A PSSAV invoice number is required to obtain an RMA number. Requests for RMA numbers due to PSSAV errors must be made within 10 days of the invoice date or it will not be authorized. If requested, PSSAV will replace the mis-shipped product. In addition, a Shipment Call Tag will be issued to pick up mis-shipped product from your location. Returns due to a PSSAV error may still be requested after 10 days past the invoice date, however, different terms and conditions will apply.
Other Terms and Conditions:
Return Procedure/ Shipping Instructions:
CCS & GSA Customer Returns:
Please notify your customer about these requirements, in writing, when you send the approval!!
Please consider “like new condition”, to be the same condition the item was originally shipped in. Products sold as “open box” or “re-conditioned” must be returned to PSSAV in the same condition, and in the same packaging, the client originally received the item in.